Return & Exchange Policy

AT IKIGAI COLLECTION, WE KNOW THAT BUYING JEWELRY ONLINE CAN BE A NEW AND INTIMIDATING PROCESS FOR MANY. WE WANT YOU TO FEEL SECURE AND CONFIDENT WITH YOUR PURCHASE; SO, WE HAVE TAKEN STEPS TO GUARANTEE THAT YOU ARE COMPLETELY SATISFIED. MOST IMPORTANTLY EXCITED TO MAKE YOUR PURCHASE.

ONLINE AND PHONE ORDERS CAN BE RETURNED OR EXCHANGED WITHIN SEVEN DAYS AFTER YOU RECEIVE YOUR MERCHANDISE.  THE PRODUCT MUST BE IN ITS COMPLETE ORIGINAL PACKAGING AND IN UNWORN CONDITION. MERCHANDISE WILL BE RETURNED PREPAID AND INSURED TO IKIGAI COLLECTION. ONCE IKIGAI COLLECTION RECEIVES THE ORIGINAL ITEM, WE WILL THEN ISSUE A CREDIT.  THE CREDIT WILL NOT INCLUDE ORIGINAL SHIPPING COSTS.

PLEASE CONTACT IKIGAICOLLECTION@GMAIL.COM TO SET UP YOUR RETURN.